Effective Communication Skills– Certificate Awarded

This course empowers you master professional communication, develop high-level expertise in strategic persuasion, digital collaboration, and professional writin...

Ms. Wilhelmina A. A. Annan-Noonoo

English

Certificate Course

09h 00m

Course Overview

Elevate your professional impact with the Effective Communication Skills course, specifically designed for Skills Bridge students. This comprehensive program bridges the gap between basic interaction and professional mastery, covering everything from the foundational communication process to high-level strategic negotiation.

Course Overview

Throughout this course, you will develop the essential skills needed to thrive in modern, diverse, and digital work environments. You will move beyond simple messaging to master interpersonal dynamics, emotional intelligence, and professional documentation.

What You Will Learn:

Workplace Essentials: Master professional etiquette across digital platforms like Slack, Teams, and Zoom, and refine your active listening and feedback skills.
Interpersonal & Emotional Intelligence: Build trust and rapport, navigate conflict resolution, and learn the art of assertive communication.
Global & Inclusive Communication: Navigate cross-cultural nuances and practice inclusive communication to succeed in multicultural work environments.
Professional Writing: Strengthen your ability to draft compelling proposals, executive summaries, and polished CVs.
Strategic Influence: Learn the psychology of persuasion, negotiation tactics, and business storytelling to lead meetings and manage stakeholders effectively.
Client Relations: Develop the specialized skills required for customer service, sales, and handling difficult client interactions.

Course Features:

Practical Activities: Engage in role-plays, mock interviews, and virtual meeting simulations.
Expert Insights: Learn from guest speakers in HR, PR, and Corporate Communications.
Interactive Tools: Access downloadable templates for emails and reports, participate in peer discussion forums, and earn badges to track your progress.
Capstone Portfolio: Graduate with a professional portfolio including a recorded presentation, a persuasive proposal, and a report, demonstrating your job-ready communication skills.

Master the art of connection and clarity to advance your career in any industry!

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Ms. Wilhelmina A. A. Annan-Noonoo

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A dynamic Business Growth Consultant, Sales Strategist, and Corporate Trainer with over a decade of experience helping SMEs and professionals scale revenue, strengthen capability, and improve market performance through structured sales systems, training, and execution. She is the Founder and Lead Consultant of MADJ Consult, where she delivers corporate training and advisory services in sales development, customer service excellence, HR advisory, branding, marketing strategy, and sales recruitment. Her work focuses on equipping organizations with practical tools to improve revenue generation, build strong customer relationships, and develop high-performing teams. She is also the Host of Sales Talk Series, a monthly webinar and training platform dedicated to reshaping modern sales thinking. Through this platform, she facilitates conversations and learning sessions on sales strategy, marketing, customer experience, and business development, helping professionals and entrepreneurs adopt more effective and ethical sales practices. In addition, she serves as Convener of the Takoradi Ladies’ Conference, where she oversees full program execution including planning, finance, logistics, partnerships, sponsorships, and stakeholder engagement. She is also a Co-Founder of GirlUp Initiative, where she contributes to program coordination, reporting, team development, and youth-focused empowerment initiatives aimed at advancing girls in leadership and STEM. Her corporate experience includes serving as a Senior Sales Account Manager at Inlaks, where she led business development efforts, managed client relationships, delivered strategic presentations, and supported sales expansion through upselling and cross-selling initiatives. She also trained graduate trainees in sales prospecting, negotiation, and sales strategy. Previously, she worked with Supercloud Ghana for over five years in various leadership roles, including Cloud Services Manager and Corporate Sales Executive/Team Lead. In these roles, she developed sales strategies, managed key accounts, led business development initiatives, supported marketing campaigns, and contributed to revenue growth through effective team leadership and client acquisition strategies. Earlier in her career, she served as a Mobile Media Representative at TXT Ghana, where she managed client accounts across regions, led customer engagement efforts, and contributed to significant revenue growth through improved sales and marketing strategies. She also briefly worked as a Research Assistant for Harvard Business School researchers, supporting urbanization research focused on the Sekondi-Takoradi metropolis. Across all roles, she is recognized for her ability to combine strategic thinking with hands-on execution—translating sales theory into practical systems that drive measurable business growth. Her expertise spans sales leadership, business development, customer experience, team training, and market expansion. She is driven by a mission to help businesses and professionals unlock sustainable revenue growth by building strong sales capability, improving customer engagement, and implementing scalable business development systems.

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Students
0
language
English
Duration
09h 00m
Level
intermediate
Expiry period
1 Months
Certificate
Yes